Good Morning Everyone! The sun is shining here and I cannot wait to start my day (raise your hand if Daylight Savings time
always messes you up)! Before I do, though, I just wanted to take a moment to address some questions we've had the last few days regarding our brand new Kit Clubs.
Houston, we have a problem. Wait, do we?
When you signed up for either club, we noted that your card would be charged on the 6th of each month, with kits shipping between the 6th and 10th of each month. While we've kept our promise on the shipping, we think there may have been some confusion based on when we did our sneak peeks.
Our intention was to give people a good week/a week and a half to decide if they wanted to keep their membership for that month. So, we offered the sneak peek between the 21st-25th of February, and then offered the kits as a "single-purchase" option after that. While others who are not enrolled in the club received their kits (because they purchased a la cart and we ship quickly), our kit club members still had to wait until the 6th of March to have their cards charged and have their kits ship out.
Huh? That didn't make sense, we want our kit club members to have them first! We made an honest mistake with timing our release and hope you know there were no bad intentions in doing so. We're going to change this in the future.
This is the third month of our kit clubs, and it's also the first time we've had more than one or two people question when they're shipping. Our membership has skyrocketed over the last month, and while we may have not expected a dramatic increase, we are so excited about it and ready to flex our internal set-up however we need to to keep things running smoothly.
Why we love what we do
You guys are awesome. We've always said we have the best customers, and we really mean it. We know many of you on a first name basis, and enjoy the personal crafty stories you share with us when you call in. If you call in, you'll most likely talk to Kathy, Angelica or Adrianne, and guess what? That's a mom and two daughters. We're not the biggest company out there, but we strive to be the best, and that means admitting when we can improve.
Putting a face to the name:
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| Kathy |
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| Adrianne |
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| Angelica - that's me! |
We will be training two additional employees to help us with customer service. We never want anyone to feel like they're not being attended to, or that their voice isn't important. Heck, we hate poor customer service, and we wouldn't accept it from anyone. We know we can't please all of the people all of the time, and think we do a pretty super job 99% of the time, but we want to do better.
Our stamps are the highest quality available and so is our service. If it's not, we know that you'll let us know, and we strive to rise to the occassion. We're doing this in regard to our kit clubs.
How do I know we'll get better?
- We'll now be sneak peeking kits just a few days before they're shipped. Kit members will still get the first sneak peek via email on the 1st of each month. Kit members will still be charged on the 6th of the month, with their orders shipping first.
- We're working with new a new shipping method so emails are automatically sent out from the program. If you don't receive an email from us, please do check your Spam folder.
- We'll be perfecting our kit process prior to training so we can make sure everyone's on the same page
- We're adding two new areas to our PK Connection (peachykeenstamps.ning.com) to include special areas just for kit members with exclusive perks and premium content.
What do you think?
If there is something we can improve upon, we welcome your suggestions via email - angelica @ peachykeenstamps . com. We take your comments and suggestions seriously and prefer to talk with you about them on a personal basis.
Thanks for taking a few minutes of your day to read this incredibly long post, you rock for hanging through the whole read! ;) I hope you have an awesome rest of your day!
Angelica
